Terms of Service

1. Agreement to these Terms

These Terms of Service (“Terms”) are a binding agreement between you and Framework Strategies Limited Liability Co., an Arizona limited liability company publicly known as Framework Strategies (“Framework,” “we,” “us,” or “our”). By accessing or using theframeworkstrategies.com, submitting a consultation request, accepting a portal invitation, or using the client portal, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the site or portal.

You represent that you are at least 18 years old and have legal authority to accept these Terms for yourself or the organization you represent.

2. General website information—not professional advice

Website content is provided for general informational purposes. It is not legal, tax, accounting, investment, medical, or other regulated professional advice and should not be relied on as such. You should consult an appropriately licensed professional for those matters.

No website statement, consultation request, portal invitation, proposal, or preliminary conversation creates a client relationship or obligates Framework to provide services. A service relationship begins only when the parties complete the agreements and approvals required by Framework.

3. Services and separate client agreements

Specific consulting, strategy, or advisory services may be governed by a proposal, statement of work, client services agreement, order, invoice, confidentiality agreement, or other written terms (“Client Agreement”). If these Terms conflict with a Client Agreement, the Client Agreement controls for the covered services. A portal request to explore or upgrade services begins a conversation only; it does not change services or create a charge unless separately approved.

Business and creative outcomes depend on many factors outside Framework’s control. We do not guarantee revenue, funding, sales, rankings, traffic, leads, market performance, or any particular result unless a signed Client Agreement expressly states otherwise.

4. Accounts and portal access

Portal access is personal to each authorized user. You must provide accurate information, maintain the confidentiality of your credentials, use reasonable security measures, and promptly notify us of suspected unauthorized access. You may not share an account, impersonate another person, or access records outside your authorization.

A Primary client administrator may invite or manage authorized users for the client organization. The client organization is responsible for those access decisions and for promptly removing access that is no longer appropriate. We may suspend or terminate access to protect users, information, or systems; respond to legal requirements; address nonpayment where applicable; or enforce these Terms or a Client Agreement.

5. Acceptable use

You may not:

• Use the site or portal unlawfully, fraudulently, or to harm another person.
• Attempt to bypass authentication, permissions, rate limits, or security controls.
• Probe, scan, disrupt, overload, reverse engineer, scrape, or introduce malicious code into the site or connected systems, except where such restriction is prohibited by law.
• Upload content that is unlawful, infringing, deceptive, defamatory, harassing, malicious, or that you lack authority to share.
• Use automated systems to collect content or data without our written permission.
• Misrepresent an affiliation with Framework or use the site to send spam or unauthorized solicitations.

6. Your content and confidential information

You retain ownership of content you submit. You grant Framework a limited, nonexclusive right to host, copy, process, transmit, display, and otherwise use that content as reasonably necessary to evaluate requests, provide services, operate the portal, comply with law, and enforce agreements. You represent that you have the rights and permissions needed to provide the content.

Do not upload or email information that is not reasonably needed for the engagement. Unless specifically requested through an approved secure process, do not provide Social Security numbers, full payment-card details, account passwords, protected health information, or similarly sensitive information.

Confidentiality obligations in a signed Client Agreement or nondisclosure agreement control over this section.

7. Framework intellectual property

The site, branding, software, layout, copy, graphics, methods, templates, and other materials provided by Framework are owned by Framework or its licensors and protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable right to use the site and portal for their intended business purpose.

You may not reproduce, distribute, sell, publish, modify, create derivative works from, or commercially exploit Framework materials without written permission, except as permitted by a Client Agreement or applicable law. Ownership and license terms for client deliverables are governed by the applicable Client Agreement.

8. Feedback

If you voluntarily provide suggestions or feedback about the site or services, you grant Framework permission to use that feedback without restriction or compensation, provided we do not publicly identify you without permission.

9. Third-party services and links

The site may rely on or link to third-party services. We do not control and are not responsible for third-party content, availability, security, or practices. Your use of a third-party service may be governed by its own terms and privacy policy.

10. Electronic communications

You consent to receive agreements, notices, invitations, account messages, and other communications electronically at the contact information you provide. You may retain copies for your records. You are responsible for keeping your contact information current. Marketing preferences do not prevent necessary service, security, billing, or account communications.

11. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, PORTAL, AND GENERAL WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” FRAMEWORK DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. We do not warrant that the site will always be available, secure, or free of harmful components. These disclaimers do not limit obligations expressly stated in a Client Agreement or rights that cannot lawfully be waived.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRAMEWORK AND ITS MEMBERS, PERSONNEL, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SITE, PORTAL, OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRAMEWORK’S TOTAL LIABILITY ARISING FROM OR RELATED TO THE SITE, PORTAL, OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID FRAMEWORK FOR THE SPECIFIC ONLINE SERVICE GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT. Limits in a Client Agreement control for claims arising from paid client services. Some jurisdictions do not allow certain exclusions or limits, so portions of this section may not apply to you.

13. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Framework and its members, personnel, and contractors from third-party claims, damages, liabilities, and reasonable costs arising from your unlawful use of the site or portal, your violation of these Terms, or content you submit that infringes or violates another person’s rights. This section does not require indemnification for Framework’s own fraud, willful misconduct, or liability that cannot lawfully be limited.

14. Suspension and termination

You may stop using the site at any time. We may restrict or terminate access if reasonably necessary for security, legal compliance, system integrity, nonpayment where applicable, or a violation of these Terms or a Client Agreement. Provisions that by their nature should survive termination—including ownership, disclaimers, liability limits, indemnification, and dispute terms—will survive.

15. Governing law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws rules. Except where applicable law requires otherwise or a Client Agreement provides a different procedure, state and federal courts located in Maricopa County, Arizona will have exclusive jurisdiction, and you consent to their personal jurisdiction. Before filing a claim, the parties agree to make a good-faith effort to resolve the dispute informally by written notice and at least 30 days for discussion.

16. Changes to the site or these Terms

We may modify the site and these Terms as our services, systems, or legal obligations change. Updated Terms will be posted with a new “Last updated” date. Material changes will receive additional notice when required by law. Changes apply prospectively from their effective date. Continued use after that date constitutes acceptance.

17. General terms

These Terms and any applicable Client Agreement form the relevant agreement between you and Framework. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; Framework may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets. Headings are for convenience only.

18. Contact

Questions about these Terms may be sent to hello@theframeworkstrategies.com.